El Pollo Loco - Loco Rewards

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About this app

What's New

App Information

Permissions Required

This app may request the following permissions:

• approximate location (network-based)
• precise location (GPS and network-based)
• read the contents of your USB storage
• modify or delete the contents of your USB storage
• view network connections
• full network access
• run at startup
• control vibration
• prevent device from sleeping
• receive data from Internet

Recent Reviews

Bryan Dominguez

4.0★

As for the app and systems, it works well except for the lack of being able to type a short note or request extra/no/lite onions, and certain other options, so I'm unable to actually use it for the orders I require them. This goes for the in-store self-service touch screens at some stores too since it's the same system. I am forced to seek personal help for those orders.

Judi Holloway

4.0★

Updated review (from 2 stars to 4). Couldn't use rewards in store. Finally got help in store on how to use a reward. You have to type in the reward code number, simply scanning doesn't work. Would give 5 stars, but never received a response on how to use the rewards, plus the fact that scanning at checkout doesn't work, you need to input the number.

Yu Jin Kim

1.0★

My review from 7 years ago still stands. I spend more time in this app than expected. But not because I want to. The app is still buggy even after the refresh. Half my clicks don't work. The rewards they give don't work half the time in store and in app. Mobile orders are often wrong. There are unnecessary steps and it is clearly not polished almost to the point I don't think they even tested the app. I can't even checkout. Need help/contact us gets me nowhere. Both the app and their website...

Misanthropic Nihilisolipsist

1.0★

Won't apply offers and coupons. Say you have a burrito offer and you add the burrito to the cart. You're supposed to tap the '+' on the coupon at checkout to add the discount. But when I do, I get a pop-up, 'TO REDEEM ITEM MUST FIRST BE ADDED TO CART'. Except it's already IN the cart! More than once I've quit in frustration over the time I've wasted trying to make the app work. (Side note, there should also be a cancellation or correction option within a reasonable time.)

Alexandria Robles

1.0★

The app isn't working. Every time I try to log in, a pop up comes up that says account update alert that requires you to put my phone number in. When I put it in, it says that number is taken, even tho it's registered to that account. It won't let you clear the pop up, and you have to delete and redownload the app, just to be able to sign out and use the app as a guest.

Revonda Colbert

1.0★

Worst app EVER! It is impossible to redeem the offer,even after providing an inordinate amount of information. I tried for about 10 minutes and gave up. I decided to get tacos from Jack in The Box across the street, using their very easy app, and saving over $2 in the process. I know that isn't much, but your tacos are almost as expensive as the nearby taco trucks. The least you can do is honor your offers. I'm not the only person who has experienced this. Class 🎬 suits are a thing!