Phone

Device Help

Tools • AT&T Services, Inc. • ⭐ 4.13 • 50,000,000+

Transform the way you manage and resolve device issues

Version 3.218.2 29.7 MB

Screenshots

No screenshots available yet.

Permissions Explained 41 permissions requested View details

This app requests 41 permissions. The table below explains what each permission may allow and what users should review before installing.

Status	Permission	What it means	Why it may be used	User safety note
✅ Common	Internet access android.permission.INTERNET	Allows the app to open network connections and communicate with online services.	Commonly used for streaming, syncing, login, ads, analytics, downloads, cloud features, and app updates.	Common permission. Review the app’s behavior if it does not appear to need online access.
✅ Common	View network status android.permission.ACCESS_NETWORK_STATE	Allows the app to check whether the device is connected to Wi-Fi, mobile data, or another network.	Often used to avoid loading content when offline or to adjust loading based on connection quality.	Generally low risk by itself.
ℹ️ Review	Access Wifi State android.permission.ACCESS_WIFI_STATE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
⚠️ Sensitive	Read phone state android.permission.READ_PHONE_STATE	Allows the app to access phone status and device-related information.	Used for call handling, carrier services, device identification, account security, or playback interruption handling.	Sensitive permission. Review whether the app has a clear phone-related reason.
⚠️ Sensitive	Read external storage android.permission.READ_EXTERNAL_STORAGE	Allows the app to read files from shared device storage.	Used by media players, file managers, backup apps, editors, upload tools, and document apps.	Sensitive permission. Review carefully if the app does not need access to files or media.
ℹ️ Review	Get Package Size android.permission.GET_PACKAGE_SIZE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	NFC access android.permission.NFC	Allows the app to use near-field communication features.	Used for tap-to-pay, access cards, tags, pairing, identity, transit, or device sharing features.	Review if the app has no clear NFC-related function.
ℹ️ Review	Send notifications android.permission.POST_NOTIFICATIONS	Allows the app to send notifications to the device.	Used for alerts, reminders, messages, account activity, updates, or media controls.	Review notification settings if the app sends too many alerts.
ℹ️ Review	Use Fingerprint android.permission.USE_FINGERPRINT	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
⚠️ Sensitive	Camera access android.permission.CAMERA	Allows the app to use the device camera.	Used for QR scanning, taking photos, video calls, document capture, AR features, or profile images.	Sensitive permission. Grant only when camera features are expected.
✅ Common	Vibration control android.permission.VIBRATE	Allows the app to control device vibration.	Used for notifications, alerts, haptic feedback, timers, alarms, or game feedback.	Generally low risk by itself.
ℹ️ Review	Modify Audio Settings android.permission.MODIFY_AUDIO_SETTINGS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
⚠️ Sensitive	Microphone access android.permission.RECORD_AUDIO	Allows the app to record audio from the device microphone.	Used for voice messages, calls, video chat, speech search, audio recording, or voice commands.	Sensitive permission. Only grant it to apps where microphone use is expected.
ℹ️ Review	Gms Permission Ad Id com.google.android.gms.permission.AD_ID	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Alarm Permission Set Alarm com.android.alarm.permission.SET_ALARM	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Read Media Visual User Selected android.permission.READ_MEDIA_VISUAL_USER_SELECTED	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Disable Keyguard android.permission.DISABLE_KEYGUARD	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Request Delete Packages android.permission.REQUEST_DELETE_PACKAGES	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Read Phone Numbers android.permission.READ_PHONE_NUMBERS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
⚠️ Sensitive	Approximate location android.permission.ACCESS_COARSE_LOCATION	Allows the app to access an approximate device location.	Used for weather, local content, regional features, nearby services, or location-based settings.	Sensitive permission. Review whether the app needs location access.
⚠️ Sensitive	Precise location android.permission.ACCESS_FINE_LOCATION	Allows the app to access the device’s precise location when granted by the user.	Used for maps, navigation, local recommendations, weather, rideshare, nearby devices, or location-based content.	Sensitive permission. Grant only when location access matches the app’s purpose.
ℹ️ Review	Access Media Location android.permission.ACCESS_MEDIA_LOCATION	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Keep device awake android.permission.WAKE_LOCK	Allows the app to prevent the device from sleeping while a task is running.	Used for media playback, downloads, navigation, alarms, calls, or long-running background tasks.	Review battery usage if the app keeps the device awake too often.
ℹ️ Review	Bluetooth access android.permission.BLUETOOTH	Allows the app to use Bluetooth features.	Used for headphones, controllers, wearables, cars, smart devices, nearby sharing, or accessories.	Review if the app has no obvious nearby-device or accessory feature.
ℹ️ Review	Bluetooth Admin android.permission.BLUETOOTH_ADMIN	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Connect to Bluetooth devices android.permission.BLUETOOTH_CONNECT	Allows the app to connect to paired Bluetooth devices.	Used for audio devices, controllers, watches, cars, sensors, and smart accessories.	Review paired-device access if the app does not need Bluetooth features.
ℹ️ Review	Bluetooth Scan android.permission.BLUETOOTH_SCAN	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Change Wifi State android.permission.CHANGE_WIFI_STATE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Get Accounts android.permission.GET_ACCOUNTS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
⚠️ Sensitive	Modify external storage android.permission.WRITE_EXTERNAL_STORAGE	Allows the app to write or modify files in shared device storage.	Used for saving downloads, media files, exports, edited documents, backups, or cached content.	Sensitive permission. Make sure file access matches the app’s purpose.
ℹ️ Review	Change Network State android.permission.CHANGE_NETWORK_STATE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Read Privileged Phone State android.permission.READ_PRIVILEGED_PHONE_STATE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Write Secure Settings android.permission.WRITE_SECURE_SETTINGS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Package Usage Stats android.permission.PACKAGE_USAGE_STATS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	High Sampling Rate Sensors android.permission.HIGH_SAMPLING_RATE_SENSORS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	System Alert Window android.permission.SYSTEM_ALERT_WINDOW	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Flashlight android.permission.FLASHLIGHT	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
⚠️ Sensitive	Read contacts android.permission.READ_CONTACTS	Allows the app to read contacts stored on the device.	Used for messaging, calling, social features, contact sync, invitations, or account matching.	Sensitive permission. Review carefully if the app does not need contact-related features.
ℹ️ Review	Write Settings android.permission.WRITE_SETTINGS	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	Finsky Permission Bind Get Install Referrer Service com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.
ℹ️ Review	C2dm Permission Receive com.google.android.c2dm.permission.RECEIVE	This is an Android permission or app-specific permission requested by the app.	The app may use this permission for features related to its category, device support, background behavior, storage, connectivity, or system integration.	Review this permission before installing, especially if it does not match the app’s expected purpose.

About Device Help

Transform the way you manage and resolve device issues

What Device Help Is Used For

Device Help appears to be an AT&T tools app focused on helping users manage and resolve common phone-related issues. Based on the title, category, and permissions, it may be used for guided troubleshooting, device checks, and support tasks that involve connectivity, storage, apps, and basic phone functions.

The permission set suggests it can access information needed for diagnostics, such as phone state, network status, storage, contacts, camera, microphone, location, Bluetooth, and Wi‑Fi. That does not mean it uses every permission all the time, but it does indicate the app may support a fairly broad range of support features, including checking device settings, assisting with setup, or collecting information needed to help identify problems. Since it is a phone app, it is most likely intended for everyday mobile use rather than tablet or TV use.

Common uses

May help troubleshoot device or account-related issues on an AT&T phone
May check network, Wi‑Fi, Bluetooth, and other connectivity settings
May use camera or microphone for support-related diagnostics or guided steps
May access phone and storage information to help identify device problems
May include alerts or prompts related to maintenance or issue resolution
May support fingerprint, NFC, or system-level device actions where needed

Best for:

Phone users AT&T customers Device troubleshooting Support tasks Connectivity checks

Related tags

App Details

Package:
com.att.dh

Category:
Tools

Developer:
AT&T Services, Inc.

Version:
3.218.2

Contains Ads:
No

In-App Purchases:
No

Official Listing

Package name: com.att.dh

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How to Download Device Help

If this app is not hosted directly on APKApps official link, then for the safest and most up-to-date version, install it from its official Google Play listing.