Protection 360™
com.tmobile.techphd
by T-Mobile USA
Screenshots
Ad slot: Top Leaderboard
About this app
Protection 360™ by Assurant® gives you everything you need to enjoy a trouble-free and optimized device experience. Get instant access to live tech support, view coverage details, file and track a claim and more. This easy-to-use app helps you get the most out of your connected world. Protection 360™ by Assurant® lets you:
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
• Access Live Tech Support – Instant access 7 days a week to live tech support via call or chat for all your connected devices. Get help with setup, installation, device-to-device connectivity, Bluetooth, Wi-Fi and more. Automatically available at no extra cost to all Protection 360™ customers.
• File a Claim – With just a few taps, you can file an accidental damage claim for drops, spills or cracks, or a (Hardware Service) mechanical breakdown claim for device malfunctions.
• View Coverage Details – Access your coverage documents and deductible info, as well as FAQs.
• Browse Curated Self-Help Articles – Get the most out of your devices and discover helpful Step-by-Step Guides.
• Access Your Extras – Enjoy all the Extra Benefits of Protection 360™ in one place.
Register in the app with your T-Mobile phone number to enable services and verify your eligibility. If you’re not eligible for technical support, that feature will be removed 14 days after registration.
What's New
Regression test for release.
App Information
Version Name
3.402.0
Version Code
18615
File Size
29.6 MB
Minimum OS
Android 12+
Target SDK
Android 33
Developer
T-Mobile USA
Contact
Website
Content Rating
Everyone
Package Name
com.tmobile.techphdPermissions Required
This app may request the following permissions:
Recent Reviews
Natalie C
2.0★
Can't enter payment information to complete a claim! Tried two different cards that I know are valid and all I keep getting is "there's a problem with your payments method". Tried GPay option but that said it wouldn't work through the app and I need to use a browser. Tried bank account but kept getting an error that all fields were required even though there were only two fields to fill out - routing number and bank account number. Very frustrating!
Kimmy04
2.0★
I have been a customer for 3 or 4 years and have made several purchases and always paid on time. I was just denied a purchase for $33 (4 payments of 9.00) . When I chatted with a representative I got the same excuse about several factors regarding my credit score for being denied. Klarna used to stand out from all the rest and would base their decision on your payment history with them only and let you build up your credit limit accordingly. Not any more. Time to look for a new app.
D. C. S.
5.0★
Fixed now all is good the app is fine the tech support is millions times better than samsungs. In addition it would be a lot better if you could put claim on any device on your account that has insurance. Cuz if you break your device on accident by dropping it or it gets in the water, it would be a lot easier to be able to claim whatever device is broken. However, this is not currently available the only way I was able to do it was go to the website. It would be easier in the app.
John Thornton
1.0★
There are a couple of options for phone replacements whether you want to just get a refurbished version of your current phone or you want to do a jump upgrade and when you select them initially they both appear to be $105 with getting a new phone. But the devil in the details doesn't appear until you proceed with your choice to jump to a new phone causing me to have to actually call them and cancel my my claim. Relevant information should be provided up front before you make a choice
Stuart Erickson
1.0★
Spent 15 hours because the Assurant System is the problem. Customer service is great. The internet systems between T-Mobile & Assurant are absolutely THE WORST I have seen in my 65 years dealing with any other service. The Customer Service agents cannot go to the ASSURANT WEBSITE TO MANUALLY CORRECT ANYTHING., WHEN THE COMPUTER HAS WRONG INFORMATION IN IT it's A NIGHTMARE TO GET IT CHANGED. This is the worst review I have ever given, it's my 1st time ever giving a bad review on anything.
Josh Hulsey
1.0★
Update: After a few days of working and finally getting time to myself I get to looking at the camera lenses out of curiosity and admiration for the design and notice white dust particles inside the camera lenses. I cleaned the lenses with a microfiber cloth so the lenses on the outside are perfectly spotless except on the inside there are white dust particles in various places. This is unacceptable and shows very bad quality control issues in their repair rooms. I gave 5 stars but now 0.
Ad slot: In-Content