Zendesk Chat
com.zopim.android
by Zendesk Mobile
Screenshots
Ad slot: Top Leaderboard
About this app
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The mobile app provides many of the great features available on the web dashboard.
Benefits of using the app:
• Manage, monitor, and reply to visitor conversations from anywhere
• Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
• See who's online on your website in real-time and engage with new leads on your website
• Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
• Encourage better agent collaboration on the go with agent-to-agent chats
• Improve agent response time and reduce typing time with the shortcuts feature
• Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
Customers are 3x more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Learn more about Zendesk Chat (formerly Zopim) and create a free account here: https://www.zendesk.com/chat
Benefits of using the app:
• Manage, monitor, and reply to visitor conversations from anywhere
• Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
• See who's online on your website in real-time and engage with new leads on your website
• Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
• Encourage better agent collaboration on the go with agent-to-agent chats
• Improve agent response time and reduce typing time with the shortcuts feature
• Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
Customers are 3x more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
Learn more about Zendesk Chat (formerly Zopim) and create a free account here: https://www.zendesk.com/chat
What's New
Minor fixes and performance improvements.
App Information
Version Name
0.13.14alpha
Version Code
73
File Size
3.6 MB
Minimum OS
Android 8.0+
Target SDK
Android 19
Developer
Zendesk Mobile
Contact
Website
Content Rating
Everyone
Package Name
com.zopim.androidPermissions Required
This app may request the following permissions:
Recent Reviews
Ryan Heath
1.0★
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
A Google user
1.0★
It is completely ridiculous that after so long this app still does not include a way to change your status automatically based on your business hours. Not only that, but there seems to be no way to close this app other than signing out and then re-enter your subdomain and credentials to log back in. These are basic features for a chat app and I can't be the only one who will not use it because of that.
A Google user
1.0★
I didon't received any alam or msg the same time when any one open my online store. This app is no alert us about our customers present. So this app is not good. Kindly slove this issue as soon as possible. Last time I lost my customer they send me text but this app didn't show me any notifications or someone incoming alert. So if you don't change your settings then it's fail app. I should enable all activities option but still I don't receive alert automatically. So please take attention .
Paula Gilmour
1.0★
BEWARE! Unable to delete or uninstall Zendesk. Check out the APP permissions - Access to all your Photos, Media and Files, Storage, Wifi Connections and more! Worst customer service! Had to set up a new Google profile and account because of Zendesk! Other better chats that are more secure are available.
Lee Slimline
1.0★
Please stop changing the app. You just cost me an hour of discomfort because we struggled to log in. For the folks whos struggling, dont just login, log into the zendest domain (underneath login), never needed that. But oh well. Im in again. After a masive high blood pressure attack, all to struggling with nonsense that should have been left alone. Just stop fidgeting
Nasrussalam Zakaria
1.0★
1. The Feedback menu does not work. It fails to send the message. 2. There is always a redundant backet coming at the end of shortcuts. It is an annoying bug. I have to delete it every time to send the reply.
Ad slot: In-Content