Viator Tours & Attractions

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About this app

What's New

App Information

Permissions Required

This app may request the following permissions:

• add or modify calendar events and send email to guests without owners' knowledge
• approximate location (network-based)
• precise location (GPS and network-based)
• read the contents of your USB storage
• modify or delete the contents of your USB storage
• take pictures and videos
• view Wi-Fi connections
• view network connections
• full network access
• run at startup
• control vibration
• prevent device from sleeping
• read Google service configuration
• receive data from Internet

Recent Reviews

Michael P

1.0★

do not book here if you want to go I've tried a couple of different times and each time, it gets canceled by the provider. now I am on the cruise ship getting notification that once again it's canceled, and I had to book through the Royal Caribbean for way more money because it's last minute. two different excursions canceled by two different providers. shows that this is an unreliable app and the providers will bounce you if they have someone buying from them directly. SMH

Jamie Malorzo

1.0★

Should of read reviews before I used this app to book my excursion. Paid $115 per person using Viator to parasail. If I booked direct through the tour operator the cost was $90 per person. We were a party of 5 so a significant difference. When I called they said to write email and proof of cheaper price and they would price match. My request was denied. Customer service couldn't explain and I eventually just gave up after 3 unsuccessful phone calls. App good for research only. Don't book!

Dezerae

1.0★

They canceled my snorkel-sail excursion (that was booked 4 months in advance, by the way)! Legit almost cost me the AM time slot, which was imperative to the days iternirary. Luckily, I was able to call the physical location, and they honored the booking. It was also cheaper, but that's no thanks to Viator/Trip advisor! I will never use Viator to book anything again, nor would I recommend it at all. Book local!

V.C. AF

2.0★

OVERPRICED. Every single tour I booked would have been 15-20% cheaper had I booked locally, from train rides to tours. Not only that, if you book locally, you get better times & more flexibility from operators. When I asked why, everyone said it's b/c Viator charges up to 35% in fees. No one likes dealing w/ them. WORSE: If you cancel, they hold your money for WEEKS, not DAYS. Customer service is a useless! Use the app for research at best, but DO NOT BOOK THROUGH THEM if you want the best deal.

Will Griffith

1.0★

Event timing and location wasn't clear, so we paid for a tour, didn't get details, time was wrong so we missed it. No refunds, had to pay again on site in order to do the event, deleted the app. Fun update, another issue with a Viator event, fortunately there was a refund this time, but it sure feels like they don't do anything to screen the services they offer, so it's anyone's guess if you'll get what you paid for or if you'll get ripped off.

Kevin Young

1.0★

They don't confirm that your booking is available. You get an emailed link the day before your activity. When you click "get ticket", you are told to call the local agent to see if they can schedule you. That's right, you book a date and time, pay, and you still aren't booked. There is no reason to use this lousy service; book from the source EDIT: I have called and emailed 4x for a refund and am still waiting 5 days later. Customer service is not helpful.